Shipping Policy

Every Furvibe order is packed with care and sent with tracking. Here is exactly what to expect, from checkout to your door.

Where we ship

We ship to addresses in all 50 U.S. states and Washington, D.C., including APO/FPO military addresses.

We don’t ship internationally yet. If your address is outside the United States, checkout won’t be able to offer a shipping option.

Shipping methods and costs

Your shipping cost is shown at checkout before you pay, so there are no surprises.

Free standard shipping is applied automatically at checkout on qualifying orders of $75 or more. Sales tax, where applicable, is calculated separately at checkout.

Processing time

Orders are processed and dispatched within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Processing covers confirming your payment, preparing your items and handing your parcel to the carrier.

Transit time

Once dispatched, standard shipments typically arrive within 3–5 business days.

Delivery times are estimates, not guarantees. Carriers set the final timing, and it can vary by destination and season. Deliveries to Alaska, Hawaii and APO/FPO addresses can take a few extra business days.

Order tracking

As soon as your order ships, we’ll email you a tracking number and link. It can take a day or so for the carrier’s first scan to appear.

If you haven’t received a shipping email within 2 business days of placing your order, please check your spam or promotions folder, then get in touch through our Contact page.

Orders in more than one package

Some orders arrive in more than one package, occasionally on different days. Each package has its own tracking number, and we’ll email you every one. Splitting an order never costs you extra shipping.

Shipping address accuracy

Please double-check your shipping address at checkout, including apartment or unit numbers. If you spot a mistake, contact us as soon as possible. We can update your address at any time before your order is dispatched. Once a parcel is with the carrier, we can’t guarantee a change, but we’ll do what we can to help.

If a package is returned to us as undeliverable because the address was incorrect or incomplete, or because it went unclaimed, we’ll contact you to arrange reshipment (additional shipping charges may apply) or a refund for the items.

Lost, stolen or damaged packages

Damaged in transit

If your order arrives damaged, contact us within 30 days of delivery with your order number and a photo of the item and its packaging. We’ll send a replacement (subject to availability) or issue a full refund, including shipping. If we need the item back, we’ll cover the return shipping.

Lost in transit

If your order hasn’t arrived within 7 business days of dispatch, or your tracking has stopped updating, contact us. We’ll follow up with the carrier, and if the package is confirmed lost, we’ll send a replacement or a full refund at no cost to you.

Marked as delivered but not received

Packages sometimes show as delivered shortly before they actually arrive. Please check around your property, with neighbors and in your building’s mail or parcel area. If it still hasn’t turned up by the next business day, contact us with your order number. We’ll open an investigation with the carrier and keep you updated until it’s resolved.

Delays

Occasionally, things outside our control, such as severe weather, carrier disruptions or peak holiday volume, can slow an order down. If we expect your order to be dispatched later than our 1–2 business day processing window, we’ll email you an updated estimate. You can cancel for a full refund at any time before it ships.

Questions

We’re here Monday–Friday, 9am–5pm ET, and we reply within 1 business day. Reach us through our Contact page, and include your order number so we can help faster.