Frequently asked questions

We ship to all 50 US states and Washington, D.C., including APO/FPO addresses. We don't ship internationally yet.

Standard shipping is free on orders of $75 or more. Orders under $75 ship for $6.95. Your shipping cost is always shown at checkout before you pay.

Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding US federal holidays). Once dispatched, standard delivery typically takes 5–10 business days. Delivery times are estimates set by the carrier. Full details are in our Shipping Policy.

As soon as your order ships, we email you a tracking number and link. Some orders arrive in more than one package; each has its own tracking number, and splitting an order never costs you extra shipping.

Contact us as soon as possible. If your order hasn't been dispatched yet, we can update your shipping address, or cancel the order and refund you in full to your original payment method. Once an order has been dispatched it can no longer be canceled, but you can return it under our return policy after it arrives.

You have 30 days from delivery to start a return. Items must be unused, clean and in their original packaging, and there are no restocking fees. Read the full Return & Refund Policy.

Contact us within 30 days of delivery by email or through our Contact page, with your order number and the items you would like to return. We reply within 1 business day with return instructions. Please don't send items back without contacting us first.

For change-of-mind returns, return shipping is paid by you, and original shipping charges are not refundable. If an item arrives damaged, defective or incorrect, we pay for return shipping.

Approved refunds are issued to your original payment method within 5 business days of your return being received and inspected. Your bank or card issuer may take a further 5–10 business days to post it to your statement.

Contact us within 30 days of delivery with your order number and a photo of the issue (and of the packaging, if it was damaged in transit). We will send a replacement, subject to availability, or issue a full refund including any shipping you paid.

Items that have been used, washed, chewed or soiled, grooming and consumable products that have been opened, and gift cards can't be returned. This never applies to items that arrive damaged, defective or incorrect.

The quickest way is to return the original item for a refund and place a new order for the size or color you would like. That way your new piece isn't held up while your return travels back to us.

Each product page lists measurements and sizing guidance for every size. Measure your pet and compare: for beds, measure from nose to the base of the tail while they are stretched out, then add a little room. If you are between sizes or unsure, contact us and we will help you choose.

Care instructions are listed on each product page and included with the product where applicable. Following them helps materials keep their look and shape. Not sure about a specific piece? Ask us before washing.

Yes. Checkout runs on Shopify's secure, SSL-encrypted checkout, and payments are processed by Shopify and its payment partners. We never see or store your full card details.

The payment methods available for your order are shown at checkout. Payment is taken when you place your order, and sales tax, where applicable, is calculated at checkout before you pay.